Title page for 974300012


[Back to Results | New Search]

Student Number 974300012
Author Hsiu-chih KO(柯秀枝)
Author's Email Address No Public.
Statistics This thesis had been viewed 790 times. Download 5 times.
Department Executive MBA
Year 2009
Semester 2
Degree Master
Type of Document Master's Thesis
Language zh-TW.Big5 Chinese
Title 從危機管理經驗發展企業動態能力規劃—以 C 公司為例
Date of Defense 2010-06-21
Page Count 103
Keyword
  • Crisis Management
  • Crisis Response
  • Dynamic Capability
  • Abstract Enterprises face the environment with high level uncertainty today, increase unknown variables within the operation of business organizations. In this case, crisis can happen at any time. In order to further the implementation of crisis management, we have to think more carefully about the source of the crisis, aware of the warning of crisis, and response earlier. With the accelerating pace of environmental change, rapid response capability “Dynamic Capability” is more important in the enterprise: not only faster than the competition to show the perception of environmental changes and differences between the threats and opportunities, but also show the capability of quickly making the right decision-making and implementation.
    This research will use case study of managers' crisis management through practical experience to show the key points of company's crisis response: on the one hand, enterprises can effectively use its resources and capability to resolve the crisis, on the other hand to remind the managers to do the self-examination on company operation and create crisis response strategies. This study found that enterprise can develop dynamic capability to prevent crises, and show the way from crisis management experience to develop dynamic capability based on the practical experience case. Researchers hope this study can be a reference to provide managers to face the future changes in the external environment and develop crisis response strategies.
    Table of Content 第一章緒論1
    1.1研究背景1
    1.2研究動機3
    1.3研究目的4
    1.4研究流程與章節架構5
    第二章文獻探討8
    2.1危機之定義及相關概念8
    2.2危機管理與危機評估14
    2.3危機處理及危機處理機制25
    2.4動態能力30
    第三章研究方法36
    3.1研究問題36
    3.2研究架構36
    3.3研究方法與研究對象38
    第四章個案研究與探討40
    4.1個案簡介及產業分析41
    4.2個案危機情況50
    4.3個案危機處理67
    4.4企業動態能力之規劃74
    4.5總結81
    第五章結論與建議83
    5.1研究結論83
    5.2研究限制90
    參考文獻91
    中文部份91
    英文部份92
    Reference 中文部份
    1.于鳳娟譯 (2001),Lerbinger, Otto著 (1997),危機管理。台北:五南圖書出版公司
    2.王紫薇 (2004),“政府危機事件媒體溝通研究-以行政院環保署處理阿瑪斯號貨輪油污事件為例”。國立政治大學新聞研究所,碩士論文
    3.朱延智 (2000),危機處理的理論與實務。幼獅文化,p.2-29
    4.朱延智 (2002),企業危機管理。五南圖書出版公司
    5.朱愛群 (2002),危機管理。五南圖書出版公司
    6.吳宜蓁、徐詠絮譯 (1996),Mitroff, Ian I. and Pearson, Christine M. 著 (1993),企業危機診斷手冊。台北:五南圖書出版公司
    7.林文益、鄭安鳳譯 (1999),Combs, Timothy 著,危機管理與傳播。風雲論壇出版公司
    8.邱強口述,張慧英撰 (2001),危機處理聖經。台北:天下遠見出版社
    9.侯嘉政、白如玲 (2007),“企業策略創業程序之個案研究:動態能力理論”。創業管理研究,vol.2,no.4,p.89-112
    10.徐漢章譯 (1999),瀧澤正雄著,企業危機管理:組織邁向安全經營的法則。高寶國際有限公司
    11.陳永富 (2009),“從危機到轉機之企業再造”。國立中央大學管理學院高階主管企管碩士班,碩士論文
    12.黃新福 (1992),“危機管理之研究-從組織層面來探討”。國立政治大學公共行政研究所,碩士論文
    13.詹中原 (2004),危機管理─理論架構。聯經出版社
    14.齊思賢、楊幼蘭譯 (2004),Bossidy, Larry and Charan, Ram 著 (2004),應變:用對策略做對事 (Confronting Reality)。天下遠見出版社
    15.劉淑華 (2005),“平衡計分卡應用於企業組織之危機管理─以螺絲產業為例”。國立成功大學工業與資訊管理學碩士在職專班,碩士論文
    16.蔡東益 (2003),“企業危機管理機制建立之研究”。國立成功大學工業管理研究所,碩士論文
    17.蔡裕源 (2004),“台灣資訊電子廠商代工策略之研究—動態能力與虛擬整合觀點”。商管科技季刊,vol.5,no.4,p.477-498
    18.戴士杰 (2004),“以系統思考分析危機管理:以印度波帕毒氣外洩事件為例”。國立中山大學企業管理研究所,碩士論文
    19.謝琦婷 (2006),“企業危機處理策略之研究”。國立中山大學傳播管理研究所碩士在職專班,碩士論文
    20.韓應寧譯 (1986),Fink, Steven 著,危機管理 (Crisis Management - Planning for the Ineviable)。天下出版社
    英文部份
    1.Bierly, P. E. and Chakrabarti, A. K. (1996), “Technological Learning, Strategic Flexibility, and New Product Development in the Pharmaceutical Industry.” IEEE Transactions on Engineering Management, vol.43, p.368-380.
    2.Booth, Simon A. (1993), Crisis Management Strategy: Competition and Change in Modern Enterprises. London: T.J. Press Ltd.
    3.Brecher, M. (1978), “A Theoretical Approach to International Crisis Behavior.” Jerusalem Journal of International Relations, vol.2, no.3, p.5-24.
    4.Eisenhardt, K. M. and Martin, J. A. (2000), “Dynamic Capabilities: What Are They?” Strategic Management Journal, vol.21, p.1105-1121.
    5.Egelhoff, William G. and Sen, Falguni (1992), “An Information-processing Model of Crisis Management.” Management Communication Quarterly, vol.5, no.4, p.443-484.
    6.Fink, S. (1986), Crisis Management: Planning for the Invisible. New York: American Management Association.
    7.Hermann, C. F. (1969), International Politics and Foreign Policy: A Reader in Research and Theory International crisis as a situational variable. New York: Free Press.
    8.Helfat and Peteraf (2003), “The Dynamic Resource-Based View: Capability lifecycles.” Strategic Management Journal, vol.24, p.997-1010.
    9.Kernisky, D. A. (1997), “Proactive Crisis Management and Ethical Discourse: Dow Chemical’s Issues Management Bulletins 1979-1990.” Journal of Business Ethics, vol.16, no.3, p.843-853.
    10.Lerbinger, Otto (1997), The Crisis Manager: Facing Risk and Responsibility. NJ: Lawrence Erlbaum Associates.
    11.Luo, Y. (2000), “Dynamic Capabilities in International Expansion.” Journal of World Business, vol.35, no.4, p.355-378.
    12.Lussier, R .N. and Achua, C. F. (2004), Leadership: Theory, Application, Skill Development. Eagan, MN: Thomson-West, 2nd ed, p.457-458.
    13.Mitroff, Ian I. (1988), “Crisis Management: Cutting Through The Confusion.” Sloan Management Review, vol.29, no.2, p.16-19.
    14.Mitroff, Ian I. and Pearson, C. M. (1993), Crisis management: A Diagnostic Guide for Improving Your Organization's Crisis-preparedness. San Francisco, Calif.: Jossey-Bass Publishers.
    15.Nudell, M. and Antokol, N. (1988), In Case of Emergency: A handbook for Effective Emergency and Crisis Management. MA: Lexington Books.
    16.Nunamaker, J. F. Jr. (1989), “Organizational Crisis Management Systems: Planning for Intelligent Action.” Journal of Management Information Systems, vol.5, no.4, p.7-32.
    17.Pauchant, T. C. and Mitroff, I. I. (1992), Transforming the Crisis-Prone Organization: Preventing Individual Organizational and Environmental Tragedies. San Francisco: Jossey-Bass.
    18.Pearson, C. M. and J. A. Clair (1998), “Reframing Crisis Management.” Academy of Management Review, vol.23, no.1, p.59-76.
    19.Porter, M. E. (1980), Competitive Strategy: Techniques for Analyzing Industries and Competitors. New York: Free Press.
    20.Ram'ee, J. (1987), “Corporate Crisis: The Aftermath.” Management Solution, no.3, p.19-22.
    21.Reily, A. H. (1987), “Are Organizations Ready for Crisis?” Columbia Journal of World Business, no.1, p.79-88.
    22.Teece, D. J., Pisano, G., and Shuen, A. (1997), “Dynamic capabilities and strategic management.” Strategic Management Journal, vol.18, no.7, p.509-533.
    Advisor
  • none(林子銘)
  • Files
  • 974300012.pdf
  • disapprove authorization
    Date of Submission 2010-06-23

    [Back to Results | New Search]


    Browse | Search All Available ETDs

    If you have dissertation-related questions, please contact with the NCU library extension service section.
    Our service phone is (03)422-7151 Ext. 57407,E-mail is also welcomed.