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Student Number 954203020
Author Chi-yan Kuo(郭啟揚)
Author's Email Address No Public.
Statistics This thesis had been viewed 1669 times. Download 749 times.
Department Information Management
Year 2008
Semester 2
Degree Master
Type of Document Master's Thesis
Language zh-TW.Big5 Chinese
Title A study on IT outsourcing motivation for small-and-medium enterprises in Taiwan
Date of Defense 2009-06-22
Page Count 56
Keyword
  • IT outsourcing
  • motivation
  • Small-and-medium Enterprise
  • Abstract Prior research on motivation to IT outsourcing mainly focused on large enterprises. This study borrows results from prior IT outsourcing researches on large enterprises, and adapts them to small and medium enterprises in Taiwan. The objective is to understand the reasons for IT outsourcing for small and medium companies, and to gain insights to the type of outsourcing that might lead to better satisfaction and performance.
    This study is an exploratory research based on mail questionnaires distributed to two thousand small and medium companies in Taiwan.
    Result shows that the two most critical reasons that lead small companies to shun away from outsourcing are: “Worry about leaking confidential information” and “The operation needs direct control.” On the other hand, the two most important reasons for SMEs to outsource are “Obtain services not available internally” and “Improve service level.” In contrast to prior researcher on large enterprise that include four financial related reasons in top 10 list, out results shows only one financial related reason in top ten.
    This study also makes use of cluster analysis, dividing samples into three groups. The finding is that the group with lower outsourcing satisfaction also has lower knowledge about IT outsourcing, and vice versa. Meanwhile, both two groups with higher satisfaction spend more on IT outsourcing but less on total IT expenditure.
    Finally, results suggest that companies with higher understanding of the outsourcing concept also have higher satisfaction to outsourcing. Hence, this study suggests that those who want to outsource should try to gain better understanding on outsourcing.
    Table of Content 第一章 緒論1
    第一節 研究背景1
    第二節 研究動機2
    第三節 研究問題與目的2
    第四節 研究流程3
    第二章 文獻探討4
    第一節中小企業4
    一、中小企業的定義5
    二、中小企業的特性7
    第二節資訊委外10
    一、資訊委外的定義10
    二、資訊委外的類型12
    三、資訊委外的目的與障礙14
    第三章 研究設計與方法18
    第一節 研究設計18
    第二節 問卷設計與前測18
    第三節 問卷對象與寄發20
    第四節 資料分析方法21
    第四章 資料分析與結果22
    第一節 樣本回收與基本資料分析22
    一、所有樣本的基本資料描述23
    二、有委外經驗樣本的委外情形的基本描述27
    第二節 樣本回收的處理32
    第三節 資訊委外動機分析33
    一、與大型企業委外動機之差異34
    二、相關分析38
    三、委外之兩樣本類型<1>&<2>在動機上之比較39
    第五節 資訊不委外原因分析40
    一、不委外原因之敘述統計41
    二、相關分析43
    三、不委外之兩樣本類型<1>&<3>在原因上之比較43
    第六節 集群分析45
    一、決定分群對象與進行分群45
    二、分群結果分析46
    第五章 結論與建議54
    第一節 研究結論54
    第二節 管理意涵55
    第三節 研究限制55
    第四節 未來研究56
    參考文獻57
    附錄一 問卷60
    附錄二63
    a. Cullen對大型企業委外動機的研究63
    b. 以分群結果對委外動機進行變異數齊一檢定64
    c. 以分群結果對不委外原因進行變異數齊一檢定65
    d. 委外動機間的相關分析66
    e. 不委外原因間的相關分析67
    f. 對分群結果的委外動機進行One-Way ANOVA68
    g. 對分群結果的不委外原因進行One-Way ANOVA69
    h. 三個集群分析群組在三個委外動機類別下之特性70
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    Advisor
  • Cheng-Kiang Farn(范錚強)
  • Files
  • 954203020.pdf
  • approve immediately
    Date of Submission 2009-07-10

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