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Student Number 93436007
Author Hsieh-Chu Ko(柯協助)
Author's Email Address No Public.
Statistics This thesis had been viewed 1849 times. Download 6 times.
Department Executive Master of Industrial Management
Year 2005
Semester 2
Degree Master
Type of Document Master's Thesis
Language zh-TW.Big5 Chinese
Title The Development and Application of An Integrated Business Process Management Model: Discussion on An Application Case for Semiconductor Packaging Field
Date of Defense 2006-06-28
Page Count 98
Keyword
  • Integrated Business Process Management Model
  • Quality Function Deployment
  • Semiconductor Packaging Industry
  • Abstract With the fast pace of industrial environmental changes, enterprises nowadays enter into the post industrial era as Nahm and Vonderembse mentioned (2002), and also face intensive global business competition. Therefore, customers no longer offered only by single or a few suppliers, also the various chooses of suppliers, the shortened of product life-cycle with accelerated external business environment seem to be an overall phenomenon of the post-industrial era.  
    However, most enterprises’ managerial thinking still stays at industrial era (Nahm and Vonderembse, 2002), they insist that productivity and cost form the core of superior co- mpetitiveness. By expanding the large-scale of production, forcing down the cost, red- ducing product price, enterprises’ pursuing market share seem to cause negative effects as their organizations become bulky and also their slower response to outside environ- ment. 
    Especially Taiwan enterprises gradually face the phase of cross-strait and transnational corporation operation, how do they handle the fast change meanwhile response accurately and rapidly based on internal reasonable logistics, efficiency, best control of process per- formance, therefore they can present the strength of overall quality, flexibility, cost, per- formance and time. (Anderson et al., 1989 ; Ferdows and De Meyer, 1990; Corbett and Van Wassenhove, 1993 ), which guarantee the competitive niche of enterprises.
    The main purpose of this research is to find out and construct an integrated business pr- ocess management model and methodology with monitoring process performance index such as quality, cost, performance, time and as a basis for continuous improvement. The model wants to reach the rationalization and efficiency of enterprise's operational proce- sses through processes analysis and planning. To combine internal enterprises processes, external customer's demands with internal strategic demands, enterprises can improve to match and pass the standard of international certification and use semiconductor packing case as a proof to test actual model and methodology.
    Table of Content 摘要…………………………………………………………………………i
    Abstract...…………………………………………………………………ii
    誌謝 ………………………………………………………………………iii
    目錄 ………………………………………………………………………iv
    圖目錄……………………………………………………………………vii
    表目錄……………………………………………………………………ix
    第一章、 緒論………………………………………………………………1
    1-1.背景與動機……………………………………………………1 
    1-2.研究目的………………………………………………………2
    1-3.研究範圍………………………………………………………2
    1-4.研究方法………………………………………………………2
    1-5.論文架構………………………………………………………2
    第二章、 文獻探討………………………………………………………4
    2-1.流程管理概念介紹……………………………………………4
    2-2.整合式流程管理模型..........………………………….………4
    2-3.整合式流程管理模型與現有企業流程管理模型分析比較...……………………………………..……………………7
    2-3-1.ISO-9001 品質管理系統模型.……..………………7
    2-3-2.策略整合三角形模型...………………………………8
    2-3-3.ISO/TS-16949 客戶導向流程管理模型…………… 9
    2-3-4.整合式管理模型與現有企業流程模型分析與比較..……………………………………..……………12

    第三章、整合式流程管理模型方法論...………………………...…15
    3-1.核心構想…..………………...………………………………15
    3-2.模型方法論.....………………………………………………17
    3-2-1.確立客戶需求展開成為企業核心流程..……………17
    3-2-2.確立企業策略需求展開成為企業核心流程..………27
    3-2-3.確立企業營運價值鏈找出企業企業主要流程..……36
    3-2-4.建立流程規劃運作與監督組織與主流程負責人..…41
    3-2-5.現況流程分析與問題檢討..…………………………43
    3-2-6.未來流程規劃與流程指標界定..……………………45
    3-2-7.流程績效監控機制與持續改善..……………………49
    3-2-8.符合國際認證要求..…………………………………51
    3-2-9.整合式流程管理模型方法論總結………..…………53

    第四章、整合式流程管理模型的實務個案驗證……….…………58
    4-1.企業簡介 ……………………………………………………58
    4-2.確立企業營運策略與相關核心流程……….………………58
    4-2-1.內外環境分析………………………………………58
    4-2-2.確立企業營運策略與核心流程……………………59
    4-3.掌握客戶需求展出與客戶相關之企業核心流程….………63
    4-3-1.A企業產業供應鏈………………….………………63
    4-3-2.掌握客戶需求展出與客戶相關之企業核心流程…63
    4-4.確立企業主要營運流程 ………………………………65
    4-4-1.確立企業營運價值鏈與核心流程…………………65 
    4-4-2.確立相關輔助管理流程……………………………68
    4-4-3.整合成為整合式企業流程體系圖…………………68
    4-5.成立流程推動組織………………………………………72 
    4-5-1.流程推動委員會……………………………………72 
    4-5-2.流程指導小組………………………………………72
    4-6.現況流程分析、檢討與對策……………………………72
    4-7.確立最佳化流程與決定流程績效指標………………73
    4-8.流程正式實施與流程績效指標數據收集.…………77
    4-9.符合國際認證體系ISO/TS-16949之要求.…………77
    4-10.整合性企業流程管理模型之個案實施成果與討論…………………………………………………………77
    4-10-1.影響流程績效達成度相關因素探討.……………80 
    4-10-2.導入整合性企業流程管理模型之無形效益.……82
    4-10-3.導入整合性企業流程管理模型之前後比較.……83
    第五章、 結論與建議…………………………………………………84
    參考文獻…………………………………………………………………85
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    Advisor
  • Jun-Der Leu(呂俊德)
  • Files
  • 93436007.pdf
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    Date of Submission 2006-07-06

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