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Student Number 92441023
Author Wen-Lung Shiau(s)
Author's Email Address No Public.
Statistics This thesis had been viewed 3199 times. Download 1109 times.
Department Business Administration
Year 2005
Semester 2
Degree Ph.D.
Type of Document Doctoral Dissertation
Language English
Title A study of ERP adoption and success
Date of Defense 2006-05-16
Page Count 82
Keyword
  • adoption
  • E-business
  • ERP
  • IS success
  • IT
  • Abstract For modern enterprises, the value of information technology is multi-faceted, such as improving product variety, quality, and customer satisfaction, facilitating administrative processes, reducing cost, enriching labor and management productivity, increasing entry barriers, and competitive advantage. Howev er, measuring the success of information systems is very difficult. With the vagueness of success measurement, many small and medium enterprises (SMEs) have negative attitude toward e-business even though it is widely believed that successful implementation of e-business brings important values to enterprises. The dissertation tries to study the insight of IS success measurement and the influential factors of ERP adoption. We assess an ERP systems success by validating an updated Delone and McLean (D&M) IS Success model and examine influencing factors of ERP adoption by developing measures to assess the ERP adoption of SMEs. Our results show that Information Quality and System Quality do not affect Net Benefits directly, the mean of explained variance for ERP use, user satisfaction and net benefits is more than fifty percent and IS success model has adequate predictive poser in the context of ERP systems. The study also investigates the effectiveness of government measurement in raising the adoption of ERP systems among SMEs. Our research model shows that government can encourage SMEs to adopt ERPs by providing Cost Reimbursement and Free ERP Readiness Evaluation. The awareness of Benefit of ERP Systems significantly effects SMEs decision on ERP adoption and the CEOs with more knowledge about IS are more likely to adopt ERPs.
    Table of Content Contents
    ContentsKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
    List of FiguresKKKKKKKKKKKKKKKKKKKKKKKKKKK
    List of TablesKKKKKKKKKKKKKKKKKKKKKKKKKKKK
    Chapter 1. Introduction1
    1-1. IT success3
    1-2. IT adoption4
    1-3. Thesis Overview4
    Chapter 2. Literature review6
    2-1. Measurement of IS success6
    2-2. Validation of original D&M IS success model10
    2-3. Information technology adoption in SMEs12
    2-4. Cost-benefit analysis16
    Chapter 3. Assessing the validity of the IS Success model on ERP Systems20
    3-1. Research Model20
    3-2. Methodology25
    3-2-1. Measures25
    3-2-2. Data Collection28
    3-2-3. Results29
    Chapter 4. Development of measures to assess the ERP adoption of SMEs35
    4-1. Background35
    4-2. Research Model36
    4-3. Methodology46
    4-4. Results47
    4-4-1. Pilot study47
    4-4-1-1 Purifying Items48
    4-4-1-2. Reliability and Validity52
    4-4-2. The Survey53
    4-4-2-1 Reliability and Validity53
    4-4-2-2. Results of the First Stage of Analysis55
    4-4-2-3. Results of the Second Stage of Analysis: Using Structural Equation Modeling (SEM)58
    4-4-2-4. Results of the Third Stage of Analysis:61
    Chapter 5. Discussion and implications62
    5-1. Assessing the validity of the IS Success model on ERP Systems62
    5-2. Development of measures to assess the ERP adoption of SMEs63
    5-3. Implications for managers and practitioners66
    Chapter 6. Conclusion68
    Chapter 7. Limitation and direction for the future research70
    7-1. Limitation70
    7-2. Direction for the future research70
    References:71
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  • Ping-Yu Hsu(\÷)
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    Date of Submission 2006-06-01

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