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Student Number 92423004
Author Hui-Hu Kuo(³¢¿··ì)
Author's Email Address No Public.
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Department Information Management
Year 2005
Semester 2
Degree Master
Type of Document Master's Thesis
Language English
Title Understanding Conflict in Geographically Distributed Teams
Date of Defense 2006-06-07
Page Count 62
Keyword
  • conflict
  • distributed teams
  • shared identity
  • trust among team members
  • Abstract Because of the trend of globalization and the development of Internet, distributed work teams become the main operating units to achieve a competitive advantage in such business environment. In this study, we aim to figure out the relationship between geographically different team types and conflict, as well as possible mediating and moderating factors that could influence this relationship. We report the results on the survey data from 106 teams, including 55 distributed teams and 51 collocated teams across various industries. Our results suggest that geographically distributed teams, compared with collocated teams, experienced less trust among team members. Lower trust among team members leaded to higher group conflict. This study found that trust among team members was a significant mediating factor between geographically different team types and conflict. In addition, shared identity significantly moderated the geographically different team types ¡V interpersonal conflict relationship, suggesting that shared identity may help distributed teams to reduce group conflict. The managerial implications in teamwork in geographically distributed teams and research limitations of this study will be discussed at the end of this paper.
    Table of Content 1. Introduction1
    1.1Background and Research Motivation1
    1.2Purposes of This Study2
    1.3Overview of Chapters3
    2. Literature Review4
    2.1Geographically Different Team Types4
    2.2Shared Identity6
    2.3Trust among Team Members7
    2.4Conflict15
    2.5Team Type and Trust among Team Members19
    2.6Trust among Team Members and Conflict20
    2.7The Mediating Effect of Trust among team members21
    2.8The Moderating Effect of Shared Identity22
    3. Research Method25
    3.1Data Collection25
    3.2Measurements27
    3.3Data Analysis Method29
    4. Data Analysis34
    4.1Validity34
    4.2Reliability38
    4.3Hypotheses Testing39
    4.4Summary of Findings46
    5. Conclusion48
    5.1Research Limitation and Further Research49
    5.2Implication50
    6. Reference52
    Appendix60
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    Advisor
  • Huey-Wen Chou(©P´f¤å)
  • Files
  • 92423004.pdf
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    Date of Submission 2006-06-23

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