Title page for 91431010

[Back to Results | New Search]

Student Number 91431010
Author Wen-Bo Wang(¤ý¤å³Õ)
Author's Email Address No Public.
Statistics This thesis had been viewed 2877 times. Download 15 times.
Department Executive Master of Business Administration
Year 2004
Semester 1
Degree Master
Type of Document Master's Thesis
Language English
Date of Defense 2005-01-13
Page Count 113
  • AHP
  • BSC
  • connector
  • Linking-parts
  • PCB
  • performance evaluation
  • SCM
  • vendor selection
  • weight
  • wires
  • Abstract ABSTRACT
    Performance evaluation is probably the most influential management tool for strategic deployment in business organizations. This dissertation focuses on how to effectively appraise performance for Linking Parts manufacturer¡¦s suppliers. It also presents a comparative evaluation of supplier selection processes based on Balanced Scorecard using AHP method. There are 2 categories in the Linking Parts industrial environments tested, which are Connector Categories, including Sockets, Connecting-port Port manufacturers, and Wire Categories, comprising PCB and Cable manufacturers in Taiwan. This research indicates that the supplier performance measurement criteria most commonly used by the 4 industries can be extended to more than quality, delivery and service. Also, depending on vendor¡¦s internally primary conditions, like their Employee Learning & Innovation, Corporate Internal Process, Financial status, etc. The importance of these performance metrics might vary considerably, depending the demands of different industrials and the desiring goals of different level of managers, distinct functional employees, or even stockholders.
    ¡§Capable of reducing cost¡¨ is a critical supplier's performance measure in the Connector category, since only the suppliers who can reduce their production cost enabling their customers to survive in this cutting throat market, then, can perpetually running their own business. As for Wire industrials, superior quality is still the most important criterion in the organizations studied. Finally, to verify whether the BSC features and their weights of factors can actually be applied to the industrials studied when they want to implement a feasible way to selecting appropriate supplier base, Performance evaluating tests of incumbent vendors to the buyers who work in these industries, are conducted. The outcomes of these testing found that the criteria discussed in this paper are feasible to the corporate in these industrials when selecting appropriate supplier base. It has showed that more and more companies are significantly concerned about if their long term partners put efforts on looking beyond the conventional vendor evaluating perspectives, but also monitoring vendors¡¦ internal aspects, like internal business process, and employees learning and innovation, which are very helpful in gaining company competitive edges to the extend to which vendors can survive and success under the competitive intensive environments in the long run.
    Actually, the paper proposes to deal with multiple metrics in SCM based on the BSC (balanced scorecard) -- which measures customers, internal processes, innovations, and finance, 4 perspectives.
    Table of Content TABLE OF CONTENTS
    1.1. Background & Motivations1
    1.2. Objective3
    1.3. Scope5
    1.4. Restrictions6
    1.5. Methodology6
    1.6. Organization of This Research7
    1.7. Research Process Flow Chart8
    2.1. Supplier chain management9
    2.2. SCM in Theory11
    2.3. Managing the Supply Chain13
    2.4. Supplier Selection and Evaluation Process15
    2.5. Types of Suppliers (Buyer and Supplier relationship)15
    2.6. Supplier Selection Methods17
    2.7. The Criteria in Supplier Selection19
    3.1. AHP METHOD26
    4.1. Research procedure40
    4.2. BSC Vendor Selection Models40
    4.2.1. The Weights and Ranking of PB Model40
    4.2.2. The Weights and Ranking of WR Model43
    4.2.3. The Weights and Ranking of LP Model45
    4.2.4. The Weights and Ranking of CB Model47
    4.2.5. The Weights and Ranking of CP Model50
    4.2.6. The Weights and Ranking of CT Model52
    4.2.7. The Weights and Ranking of SK Model54
    4.3. Research procedures57
    4.3.1. Verifying the model method 58
    4.3.2. Objectives of the verifying models59
    4.3.3. Verifying model procedure59
    4.4 Model verification using T-test results62
    4.4.1 PB Model testing63
    4.4.2 CB Model testing64
    4.4.3 CP Model testing65
    4.4.4 SK Model testing66
    4.4.5 PB and WR model testing67
    4.4.6 CB and WR model testing69
    4.4.7 CP and CT model testing70
    4.4.8 SK and CT model testing71
    4.4.9 PB and LP model testing71
    4.4.10 CB and LP model testing72
    4.4.11 CP and LP model testing73
    4.4.12 SK and LP model testing75
    I. Vendor¡¦ ranking comparison table 85
    I.I. Original data
    I.I.I. Original ranking compared with experts for PB vendors85
    I.I.II. Original ranking compared with experts for CB vendors86
    I.I.III. Original ranking compared with experts for CP vendors87
    I.I.IV. Original ranking compared with experts for SK vendors88
    I.II. Additional data
    I.II.I.Additional ranking compared with experts for PB vendors90
    I.II.II.Additional ranking compared with experts for CB vendors91
    I.II.III.Additional ranking compared with experts for CP vendors92
    I.II.IV.Additional ranking compared with experts for SK vendors93
    II. Questionnaires of Study95

    2-1Supply Chain Management Definitions13
    2-2Supplier selection methods19
    2-3Average consistencies for different order random matrices24
    4-1Questionnaire respondent check list39
    4-2 The Weights and Ranking for PB Model40
    4-3The Weights and Ranking for WR Model42
    4-4The Weights and Ranking for LP Model44
    4-5The top major 5 sub-attributes in Linking Parts group45
    4-6The Weights and Ranking for CB Model46
    4-7The Weights and Ranking for CP Model49
    4-8The Weights and Ranking for of CT Model51
    4-9The Weights and Ranking for SK Model53
    4-10PB Model t-testing results61
    4-11CB Model t-testing results62
    4-12 CP Model t-testing results63
    4-13 SK Model t-testing results65
    4-14PB &WR Model t-testing results66
    4-15 CB & WR Model t-testing results67
    4-16 CP & CT Model t-testing results68
    4-17SK & CT Model t-testing results69
    4-18 PB & LP Model t-testing results70
    4-19 CB & LP Model t-testing results71
    4-20 CP & LP Model t-testing results72
    4-21 SK & LP Model t-testing results73
    1-1BSC vendor selection research flow8
    3-1Vendor selection model structure and relationship correspondent to their categories26
    3-2Vendor selection AHP framework under BSC28
    3-3The different levels of the balanced scorecards33
    3-4In the focus of the model: the corporate vision and the strategy36
    4-1t-test procedure for vendor selection models37
    Reference References
    1.Such criteria also may be useful for supplier performance evaluation. See Ed Timmerman, "An Approach to Vendor Performance Evaluation," Journal of Purchasing and Materials Management, vol. 22, no. 4 (Winter 1986), pp. 2-8.
    2.Burt, David N., Proactive Procurement, (Englewood Cliffs, N.J.: Prentice-Hall, 1984).
    3.Canada, John R., Edward H. Frazelle, Robert K. Koger, and Earl MacCormac, "How to Make a Career Choice: The Use of Analytic Hierarchy Process," Industrial Management, vol. 27 (September-October 1985), pp. 16-22.
    4.William R. Soukup, "Supplier Selection Strategies," Journal of Purchasing and Materials Management, vol. 23, no. 2 (Summer 1987), pp. 7-12.
    5.Cook, Thomas, Paul Falchi, and Reynaldo Mariano, "An Urban Allocation Model Combination Time Series and Analytic Hierarchical Methods," Management Science, vol. 30, (February 1984), pp. 198-208.
    6.Robert E. Gregory, "Source Selection: A Matrix Approach," Journal of Purchasing and Materials Management, vol. 22, no. 2 (Summer 1986), pp. 24-29.
    7.Dickson, Gary W., "Analysis of Vendor Selection System and Decisions," Journal of Purchasing, vol. 2 (February 1966), pp. 5-17.
    8.Dyer, Robert F. and Ernest H. Forman, An Analytic Approach to Marketing Decisions, (Englewood Cliffs, N.J.: Prentice Hall 1991).
    9.See Kenneth N. Thompson, "Vendor Profile Analysis," Journal of Purchasing and Materials Management, vol. 26, no. 4 (Winter 1990), pp. 11-18; T. Hillman Willis and Richard C. Huston, "Vendor Requirements and Evaluation in a Just-in-Time Environment," vol. 10, no.4, pp. 41-50.
    10.Foreman, Ernest H., Thomas L. Saaty, Mary Ann Selly, and Rozann Waldron, Expert Choice, (McLean, VA: Decision Support Software 1988).
    11.Hwang, C. L. and K. Yoon, Multiple Attribute Decision Making Methods and Applications A State-of-the-Art Survey. (Berlin: Springer-Verlag 1981).
    12.Matthew J. Liberatore and Robert L. Nydick, An Analytic Hierarchy Approach for Evaluating Product Formulations," Computer Aided Formulation: A Manual for Implementation, Alan H. Bohl, ed. (VCH Publishing Company, 1990), pp. 179-94
    13.Saaty, T.L., The Analytical Hierarchy Process, McGraw-Hill Book Co., New York, 1980.
    14.Lilien, Gary L. and M. Anthony wong, "An Exploratory Investigation of the Structure of the Buying Center in the Metalworking Industry." Journal of Marketing Research, vol. 21 (February 1984), pp. 1-11.
    15.Saaty, T.L., The Analytical Hierarchy Process, McGraw-Hill Book Co., New York, 1980.
    16.Le Blanc, L.A. and Jelasi, M.T., "DSS Software Selection: A Multiple Criteria Decision Methodology", Information & Management, Vol. 17, 1989, pp. 49-65.
    17.Rao, C.P. and G.E. Kiser, "Educational Buyers' Perceptions of Vendor Attributes," Journal of Purchasing and Materials Management, vol. 16 (Winter 1980), pp. 25-30.
    18.Allen, M.K. and Helferich, O.K., Putting Expert Systems to Work in Logistics, Council of Logistics Management, Oak Brook, IL, 1990, p. 51.
    19.Harker, P.T., "The Art and Science of Decision Making: The Analytic Hierarchy Process", in Golden, B.L., Wasil, E.A. and Harker, P.T. (Eds), The Analytic Hierarchy Process: Applications and Studies, Springer-Verlag, Heidelberg, Germany, 1989, p.5.
    20.Robinson, P. J., C. W. Faris, and Y Wind, Industrial Buying and Creative Marketing, (Boston: Allyn and Bacon, 1967).
    21.Bagchi, P.K., "Carrier Selection: The Analytic Hierarchy Process", The Logistics and Transportation Review, Vol. 25 No. 1, March 1989, pp. 63-74.
    22.Saaty, Thomas L., The Analytic Hierarchy Process, (New York: McGray-Hill 1980).
    23.Spekman, R. E. and L. W. Stern, "Environmental Uncertainty and Buying Group Structure: An Empirical Investigation," Journal of Marketing, vol. 43 (1979), pp. 54-64.
    24.Barbarosoglu, G. and T. Yazgac. "An Application of the Analytic Hierarchy Process to the Supplier Selection Problem," Production and Inventory Management Journal, First Quarter 1997, pp. 15-21.
    25.Tullous, Raydel and J. Michael Munson, "Trade-offs Under Uncertainty: Implications for Industrial Purchasers," International Journal of Purchasing and Materials Management, vol. 27, (1991), pp. 24-31.
    26.Bernard, P "Managing Vendor Performance," Production and Inventory Management Journal, (30), 1989, pp. 1-7.
    27.Woodside, Arch G., Tibor Karpati, and Dubravki Kakarigi, "Organizational Buying in Selected Yugoslav Firms," Industrial Marketing Management, vol. 7 (December 1978), pp. 391-395.
    28.Bolch, B. W. and C.T. Huang. Multivariate Statistical Methods for Business and Economics, Prentice-Hall, Englewood Cliffs, NJ, 1974.
    29.Woodside, Arch G. and Niren Vyas, Industrial Purchasing Strategies, (Lexington, Mass: Lexington Books, 1987)
    30.Browning, J.M., N.B. Zabriskie, and A.B. Huellmantel. "Strategic Purchasing Planning," Journal of Purchasing and Materials Management, (19:1), Spring 1983, pp. 19-24. Burton, T.T. "JIT/Repetitive Sourcing Strategies: 'Tying the Knot' with Your Suppliers," Production and Inventory Management Journal, (29), 1988, pp. 38-41.
    31.Pearson, J.N. and Gritzmacher, K.J. , Purchasing into Strategic Management", Long Range Planning, Vol. 23 No. 3, 1990, PP. 9
    32.Flynn, B.B., R.G. Schroeder, and S. Sakakibara. "A Framework for Quality Management Research and an Associated Measurement Instrument," Journal of Operations Management, (11), 1994, pp. 339-366.
    33.Kaplan, Robert.S. ¡§ Devising a Balanced Scorecard Matched to Business Strategy.¡¨ Planning Review (September-October 1994): 15-19 and 48
    34.Kaplan, Robert S. and David P. Norton. The Balanced Scorecard-Translating Strategy into Action. Boston, mass.: Harvard Business School Press, 1996a.______¡¨Putting the Balanced Scorecard to Work.¡¨ Harvard Business Review. (September-October 1993): 134-147
    35.Hahn, C.K., PA. Pinto, and DJ. Bragg. "`Just-In-Time' Production and Purchasing," Journal of Purchasing and Materials Management, (19:3), Fall 1983, pp. 2-10.Bernard, P.,Managing Vendor Performance" production and Inventory Management Journal, First guarter 1989, PP-1-7.
    36.Dickson, G.W., "An Analysis of Vendor Selection Systems and Decisions' , Journal of Purchasing, Vol. 2 No. 1, 1966, pp. 5-17.
    37.Chapman, S.N. "Just-In-Time Supplier Inventory: An Empirical Implementation Model," International Journal of Production Research, (27), 1993, pp. 1993-2007.
    38.Weber, C.A., Current, J.R. and Benton, W.C.,"Vendor Selection Criteria and Methods", European Journal of Operational Research, Vol. 50, 1991, pp. 2-18.
    39.Simon, H.A., The New Science of Management Decision, Harper & Row, New York, NY, 1960.
    40.Buffa, F.P. and Jackson, W.M "A Goal-programming Model for Purchase Planning', Journal of purchasing and Metals Management, 1983, pp. 27-34.
    41.Ellram, L. "Total Cost of Ownership: An Analysis Approach for Purchasing," International Journal of Physical Distribution and Logistics Management, (25:8), 1995, pp. 4-23.
    42.Sharma, D., Benton, W.C and Srivastava, R., Competitive Strategy and Purchasing Decisions", proceedings of the 1989 Annual Conference of the Decision Sciences Institute, 1989, PP. 1088-90.
    43.Saaty, T.L., Analytic Hierarchy Process, McGraw-Hill, New York, NY, 1980.
    44. Saaty, T.L., "Concepts, Theory and Techniques: Rank Generation, preservation and Reversal in the Analytic Hierarchy Process': Decision Sciences, Vol. 18 No. 2, 1987, pp. 157-72.
    45.Mohanty, R.P., 'Project Selection through journal of Criteria Decision Method", International Journal of Project Management, Vol. 10 No. 1, February 1992, pp. 31-8.
    46.Mohanty, R.P. and Sitalaxmi, V., Manufacturing System Selection through, AHP proceedings of ICARV-92, Singapore, 15-18 September 1992, PP. IA5.4.1-5.4.6.
    49.Alisha D Youngblood, Terry R Collins, Addressing Balanced Scorecard trade-off issues between performance metrics using multi-attribute utility theory Engineering Management Journal. Rolla: Mar 2003.Vol.15, Iss. 1; pg. 11, 7 pgs
    50.Andra Gumbus, Dorothy E Bellhouse Lyons, A three year journey to organizational and financial health using the Balanced Scorecard The Journal of Business and Economic Studies. Oakdale: Fall 2003.Vol.9, Iss. 2; pg. 54)
  • Yin-Chin Ho(¦óÀ³´Ü)
  • Files
  • 91431010.pdf
  • disapprove authorization
    Date of Submission 2005-01-26

    [Back to Results | New Search]

    Browse | Search All Available ETDs

    If you have dissertation-related questions, please contact with the NCU library extension service section.
    Our service phone is (03)422-7151 Ext. 57407,E-mail is also welcomed.