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Student Number 89433027
Author Chung-Jen Kuo(郭忠仁)
Author's Email Address jr.kuo@msa.hinet.net
Statistics This thesis had been viewed 2831 times. Download 10 times.
Department Executive Master of Information Management
Year 2001
Semester 2
Degree Master
Type of Document Master's Thesis
Language zh-TW.Big5 Chinese
Title A Case Study of Using Structuration Theory in Exploring SCM Implementation by Multinational Enterprises
Date of Defense 2002-06-22
Page Count 111
Keyword
  • Key Success Factors
  • Structuration Theory
  • Supply Chain Management
  • Abstract With the boom of Supply Chain Management, the traditional one-to-one supplier-buyer relationship had been evolved into a supply chain which is strongly linked with manufacturers, suppliers, retailers and customers together. On the wave of global competition, the industries of Taiwan are forming the integrated supply chain combined the upstream and downstream entities as a “Life Chain” then toward into global purchasing, global manufacturing, and global marketing.
    The SCM system adopted the Advanced Planning and Scheduling concept considering the capacity and supplier constraint to achieve the global optimization result which can’t be completely performed by traditional ERP. Besides, the SCM system also offer the opportunities to cooperate with outside suppliers/customers via information integration using Internet technology to operate as a virtual organization. From the past experiences of ERP implementation, there were lots of problems encountered during the implementation process caused by underestimate of ERP complexity. It’s assumed that the complicate organization and dispersed geographic location owned by multinational enterprises should be more difficult during SCM implementation compared with ERP implementation, therefore, we are to 
    explore the problems in supply chain management and the resolution and how is the system successfully implemented using rigorous case study research strategy.
    By applying Giddens’ structuration theory model to explore the factors that affect the SCM implementation, the interaction between IT and organization, and also the organizational performance of the implemented SCM using multiple case studies with multiple units of analysis. Two companies are selected for this study, one is a foreign company with heavy investment in Taiwan and the other is the local company, both of them have global business operation and management experiences. In addition, the SCM system is i2 adopted by these two companies.
    The major findings from this research are:
    1.The affecting factors of adopting SCM system from the perspectives of supply chain environment, organization and system itself are almost the same between the two companies.
    2.The primary attractive points from the SCM system are global optimization, APS, supply chain data visibility, problem oriented process and demand driven.
    3.Key success factors of implementing SCM are top management support, users perception about business strategy, documentation of supply chain process, the integration ability with ERP, and the data accuracy.
    4.The benefits from implementation are higher customer satisfaction, and supply chain cost reduction.
    Table of Content 目 錄I
    表目錄IV
    圖目錄V
    第一章 緒論1
    第一節 研究背景與動機1
    一、研究背景1
    二、研究動機2
    三、SCM vs ERP3
    第二節 研究問題與研究目的5
    第三節 研究程序6
    一、研究方法6
    二、研究步驟6
    三、研究範圍與對象7
    第四節 預期貢獻7
    第五節 論文架構8
    第二章 文獻探討9
    第一節 Giddens結構行動理論(Structuration Theory)9
    一、Giddens結構行動理論9
    二、結構行動理論應用於資訊系統領域11
    第二節 企業策略目標13
    一、策略規劃13
    二、策略運用14
    三、關鍵成功因素與績效評估18
    第三節 供應鏈管理(Supply Chain Management ; SCM)19
    一、供應鏈定義19
    二、供應鏈管理定義19
    三、供應鏈管理架構20
    四、供應鏈作業的參考模式(SCOR)24
    五、供應鏈管理遭遇的問題27
    六、產品形態與供應鏈管理策略28
    第四節 供應鏈管理系統30
    一、SCM系統30
    二、SCM系統結構特性與功能32
    第五節 創新科技採用的決策因素35
    第六節 供應商管理策略與選擇條件36
    一、供應商管理策略36
    二、供應商選擇條件37
    三、供應鏈夥伴關係之供應商策略38
    第七節 供應鏈管理指標與績效評估39
    一、供應鏈管理指標39
    二、供應鏈管理績效評估40
    第三章 研究方法44
    第一節 研究架構44
    第二節 研究命題45
    第三節 研究方法48
    第四節 研究對象49
    第五節 資料收集與分析49
    第六節 研究流程50
    第四章 個案研究53
    第一節 個案A公司背景53
    一、公司簡介53
    二、產業環境與面臨的挑戰55
    第二節 A公司SCM之導入55
    一、A公司導入前SCM的規劃與執行55
    二、A公司SCM系統導入中的互動64
    三、A公司SCM系統導入後的效益69
    第三節 個案B公司背景70
    一、公司簡介70
    二、產業環境與面臨的挑戰71
    第四節 B公司SCM之導入72
    一、B公司導入前SCM的規劃與執行72
    二、B公司SCM系統導入中的互動75
    三、B公司SCM系統導入後的效益80
    第五節 理論模式假說的實證發現81
    第六節 研究發現91
    一、個案公司比較91
    二、跨國企業的供應鏈管理問題91
    三、個案公司導入方式比較92
    四、影響因素比較92
    五、資料分析93
    六、SCM系統導入的關鍵成功因素95
    第七節 個案研究中其他發現97
    一、資訊系統集中管理97
    二、OEM業務對企業的貢獻97
    三、共同發現97
    第五章 結論與建議99
    第一節 結論99
    第二節 研究限制101
    第三節 研究貢獻101
    一、實務方面102
    二、理論方面103
    第四節 後續研究建議103
    參考文獻105
    一、 中文部份105
    二、 英文部份106
    三、 網站部份109
    附錄一 問卷110
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    2.何靖遠,「企業資源規劃導入成功的結構行動理論模型」,第十三屆國際資訊管理學術研討會(ICIM’2002),民國91年。
    3.胡正光,紀登士Anthony Giddens,生智出版,民國87年。
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    7.林董祥,「影響供應鏈夥伴關係相關因素之研究 — 以半導體供應鏈為例」,國立中央大學資訊管理學系碩士論文,民國89年。
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    Advisor
  • Chuck Ho(何靖遠)
  • Files
  • 89433027.pdf
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    Date of Submission 2002-07-11

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