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Student Number 89431020
Author Tien-Szu Wang(王天賜)
Author's Email Address No Public.
Statistics This thesis had been viewed 4487 times. Download 3043 times.
Department Executive Master of Business Administration
Year 2002
Semester 2
Degree Master
Type of Document Master's Thesis
Language zh-TW.Big5 Chinese
Title Measuring Service Quality of ERP Vendors to Success Model
Date of Defense 2003-07-07
Page Count 40
Keyword
  • Enterprise Resource Planning
  • Integrate
  • IS success model
  • Real Time
  • Service Quality
  • Abstract This study is a partial test and development of updated DeLone and McLean (2003) IS success model. Measuring service quality of Enterprise Resource Planning (ERP) vendors with SERVQUAL, a theoretical instrument from marketing literature been tested and broadly applied to the success model. We argue that IS units provide service should include two parts of internal (e.g. IS department) and external (e.g. ERP vendor and consultant) service. To focus on service quality of ERP vendor provided, in this research, the empirical results show a substantial support for the updated D&M IS success model.
    Table of Content 摘要 ……………………………………………………………………………Ⅰ
    表目錄 …………………………………………………………………………Ⅱ
    圖目錄 …………………………………………………………………………Ⅲ
    第一章緒論 ……………………………………………………………1
    第一節研究背景 ………………………………………………………2
    第二節研究動機 ………………………………………………………4
    第三節研究目的與範圍 ………………………………………………5
    第四節研究步驟與流程 ………………………………………………6
    第二章文獻探討 ……………………………………………………………7
    第一節服務品質之衡量 ………………………………………………7
    第二節資訊系統成功之衡量 …………………………………………10
    第三章研究方法論 …………………………………………………………13
    第一節研究架構與模型 ………………………………………………13
    第二節樣本與資料收集 ………………………………………………15
    第三節敘述統計 ………………………………………………………16
    第四章分析與結果 …………………………………………………………19
    第一節信度與效度分析 ………………………………………………19
    第二節資料分析 ………………………………………………………20
    第五章結論與建議 …………………………………………………………24
    第一節研究發現 ………………………………………………………24
    第二節研究貢獻 ………………………………………………………25
    參考文獻 ………………………………………………………………………26
    附錄(問卷) …………………………………………………………………30
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    Advisor
  • Ying-Jung Yeh(葉穎蓉)
  • Wen-Hsien Tsai(蔡文賢)
  • Files
  • 89431020.pdf
  • approve immediately
    Date of Submission 2003-07-15

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